Assignment 2: LASA 2: Company Assessment

Directions:

Conduct an interview with an employee (preferably a supervisor or manager) at your current job or a previous job. If you have no prior work experience, you may interview a family member or friend who is currently employed.  You have just been promoted to the manager of your department and have been asked to review the following:

• Value of a team environment: Is the company operating with a team structure?  How effective is the team structure?  How could the company improve the effectiveness of the team environment?  If there is no team structure currently in place, how should one be implemented? 
• Job satisfaction of the employees: Are the employees satisfied or is there a lot of complaining, absenteeism, and turnover?  What could the company be doing to improve job satisfaction?
• How does the company currently communicate with their employees regarding company changes?  Do they rely on technology for their announcements?  Is this an effective method of communication?
• Efforts made to motivate your employees: What is being done to motivate the employees? Do employees get regular pay raises?   Is there a rewards program?  Are they being recognized for their accomplishments?  Name at least three things the company could be doing to motivate their employees.
• Assistance offered in helping your employees to deal with stress management: Are the employees given any tools to deal with stress management?  Does the company have access to mental health counselors?  Are employees given permission to take any mental health days?  What could the company be doing to help employees deal with their employees’ stress?

Prepare a 4-6 page report that includes an overall assessment of how each of the above is currently being handled and how you would change the system.  Be sure to provide examples and be specific in your reasoning behind your suggested changes.  Utilize at least three scholarly resources in your report (one of which may be your text book). This report must include:

• Executive Summary
• Analyze and explain what is being done in the five areas described above (team, job satisfaction,  communication, motivation, and stress management) in the company.
• Write recommendations for what they could be doing better in all five areas
• Conclusion
• Appendix: List of questions asked in interview

The paper must be well organized using headings and subheadings. 

The written report must be in APA format, have proper punctuation and grammar, as well as free of typographical error. 

All materials used much be cited correctly and listed on a reference page.

Submit your assignment to the M5: Assignment 2 Dropbox by Wednesday, July 3, 2013.

Read the following scenario:

You are an independent consultant who has recently been hired by JC’s Casino to help improve retention issues concerning the dealers and housekeepers. Most of the dealers have been leaving the casino to work at other casinos in the area, even though JC’s Casino pays better than their local competition. On several exit interviews, many of the dealers have cited the pit boss, Joe, as being “toxic, overbearing, evil, and incompetent.” Joe is the casino owner’s step-son and the HR director, Tom Sneed, is afraid to confront the owner.

Among the housekeeping staff, there has been an above normal rate of absenteeism and high turnover of rooms. Many of the managers who work in accounting, payroll, and other departments have had to ask their full-time employees to help cover for housekeeping by cleaning rooms periodically. Because of this problem, the hotel has had to adjust their check in times from 3 p.m. (the industry standard) to 6 p.m. Customers have arrived earlier and the hotel has had to accommodate them by creating a room to hold luggage. They have also had to hire staff to man the luggage room.

The director of housekeeping, Andrew Keehn, has been working hard to add more staff but he states “good help is hard to find.” The housekeeper’s current hourly wage is comparable to other casinos in the area but because of the staffing shortage, the housekeepers have to clean more rooms per day than their counterparts. The casino owner only knows that there are some issues with keeping the dealers and that some customers were upset because they had to wait to check in. You have been hired for a quick fix and your suggestions were needed yesterday.

Write a 1,400- to 1,700-word paper in which you identify each issue and make recommendations to JC, the casino president, on how to improve overall retention. What the scenario does not provide, you can create. Be sure to include the following in your assessment:

• Evaluate at least two work motivation theories and how they can be applied in order to improve employee recruitment and retention at JC’s Casino.
• Examine possible occupational stressors that are negatively influencing recruitment and retention. What improvements would you suggest to alleviate these stressors?
• Examine the role of job satisfaction and its influence on retention at the casino. Provide recommendations for improving job satisfaction of the employees and how that can play a part in successfully improving retention.
• Discuss counterproductive employee behavior occurring at the casino. What suggestions would you make to reduce the counterproductive behavior and increase productive employee behavior?

Include at least three references.

Format your paper consistent with APA guidelines.

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