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Week 2:  The Historical Foundations of Management & The Contemporary Workplace    

1. What is an ‘organisation’ and why are managers important to an organisation’s success?  

2. Define the terms ‘Quality and performance excellence’, ‘Global awareness’, and ‘Learning  organisations’.  

3. What is the benefit of seeing an organisation as a ‘system’? What difference would this  view make to you as a manager? 

4. What are some of the opportunities an increasingly diverse and multicultural workforce  offers with respect to potential performance gains in organisations?     

Week 3:  Environment and Diversity   

1. What elements comprise the General Environment of an organisation? Use examples to  illustrate your answer.  

2. What elements comprise the Specific Environment? Use examples to illustrate.  

3. What is meant by the term ‘competitive advantage’, and why is it important to organisations?  

4. How might a manager go about detecting changes in their external environment?   

 Week 4:  Information and Decision‐Making  

1. What is the difference between an ‘optimising decision’ and a ‘satisficing decision’?  

2. Using examples, explain how ‘risk’, ‘certainty’ and ‘uncertainty’ influence the decisions that  managers make.  

3. Identify the steps in the decision‐making process. Use examples to illustrate your answer.  

4. Do an on‐line search for the phrase ‘worst business decisions’. Choose TWO (2) examples  and describe what happened. What is your reaction to each example? How could the  managers in each have made better decisions?   

Week 7: Organising  

1. What is the organising function? Why is it important? How does it relate to the other  management functions?  

2. Explain the concepts of formal structure and informal structure. Why must a manager  understand and work with both the formal structure and the informal structure of an  organisation?  

3. What is the purpose of organisational design? What are the differences between  bureaucratic designs and adaptive designs?  

4. Explain the interrelationships of environmental uncertainty, technology, strategy and  organisational design.    

Week 8: Ethical Behaviour and Social Responsibility  

1. What is meant by the term ‘corporate social responsibility’? In your opinion, should  businesses be socially responsible? Support your answer with examples.  

2. Identify the alternative views of ethical behaviour and briefly describe the main emphasis  of each view.  

3. What is an ethical dilemma? Describe some of the causes of ethical dilemmas in the  management context.  

4. Discuss  the  ways  in  which  ethical  standards  may  be  established  and  maintained  in  organisations.  

 
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