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A manager in your organization has approached you to design some practice cases for training call center personnel on new products. The company is relying on the revenue these new products will generate, so it is important that the call center representatives demonstrate an understanding of the features and benefits of the new products and that they can transfer their knowledge to the job immediately.

Explain how you would approach the assignment by answering the following questions 

 

  • What methods would you use in designing practice cases? Explain your reasoning.
  • What would you include in the practice cases?
  • What delivery methods would use you? Explain your reasoning.
  • How would technology be used in the design and/or delivery of the training?
  • What would you do to ensure trainees can transfer the knowledge?

Nursingpapertutors.com places a premium on meeting deadlines. The company understands the significance of timely paper submissions for nursing students. To uphold their commitment to punctuality, Nursingpapertutors.com employs a well-organized workflow and efficient team coordination. This ensures that students receive their papers promptly, affording them ample time for review and making any necessary adjustments. Providing exceptional customer support is central to Nursingpapertutors.com’s mission. The company recognizes that nursing students may have queries or require assistance at any time of the day. As such, Nursingpapertutors.com offers 24/7 customer support to promptly address any concerns, clarify instructions, and offer updates on the paper’s progress. Their responsive support team ensures a seamless and positive experience for every student.

 

 
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