Hospitality-Leadership-Systems-Assignment-Details-Week-4-Group-Project-assignment-help-

• Recognize and manage conflict situations
• Begin to develop a leadership style

Assignment

Elizabeth was a recent college graduate and was quite pleased to be asked to be a part of the development team of new reservation software for her company. Because the development project was long-term, but her workload from day to day might change, Elizabeth was placed in a satellite reservations office that was short staffed, with only four employees doing the work of six. Nervous about being new in the face of several long-term reservations professionals, Elizabeth arrives early for her first day in the new office and sets up her desk.

After a few weeks, Elizabeth no longer enjoys her job and wishes she had never taken it. Her coworkers, all much older than she, will not speak to her. She must be careful to lock her computer with her password when she leaves her desk, or someone will send an inappropriate e-mail from her account. She cannot bring her lunch because she has been locked out of the office refrigerator. Her time in the restroom is tracked, and she often returns to find that her chair, a photo from her desk, or files have been taken and hidden. One day, asked to help with making calls to confirm hundreds of VIP reservations, Elizabeth erupts in anger and storms out of the office. She goes to the main reservations office to find her boss and tell her about the conflict.

This scenario is based upon an actual conflict that occurred in the reservations department of a large hospitality company. Elizabeth did not know that her new coworkers had all interviewed for the position that she had taken, and many of them had been with the company in their role for more than 20 years. They were told that a 4-year college degree was a requirement for the job, something none of them had. Though none of the employees knew Elizabeth personally or even knew of her experience and qualifications, they were angry and frustrated. They expressed this in their actions to belittle, humiliate, and harass Elizabeth. These actions created frustration for Elizabeth, who had trouble concentrating on her work. Her outburst in the office was the manifestation of her frustration. The conflict between Elizabeth and the rest of the office is now dire and impacted the office’s work, as well as guest service and the software project.

Individual Portion

Imagine that you are Elizabeth’s boss. You have just gotten off the phone with one of the satellite office employees when your assistant tells you that Elizabeth is waiting to see you, and you invite her in to hear her concerns.

• Assume that you have learned stories from each side of the conflict, and prepare a paper of 1–2 pages explaining your plan to resolve the conflict and get everyone back to work.

Please add your file.

Group Portion

• Your team of managers decides to prepare a training session based on the scenario with Elizabeth and the other employees. Each team member should prepare 4–5 PowerPoint slides that answer one of the following bullet points. At least one individual on the team should address each of the bullets. The final group presentation should be 12–15 slides.
  • Identify the factors on each side that led to the conflict. How could the manager have prevented the conflict from starting? Because the manager worked in a different office, how could he or she have monitored the situation?
  • What steps could the four office employees have taken to alleviate their frustration before taking it out on Elizabeth? How could they have worked as a team or as individuals to prevent the conflict from occurring?
  • How could Elizabeth have prevented this conflict from occurring? If Elizabeth had come to your team for advice when the issues first occurred, what advice would you have given her?
• Once each team member has completed his or her portion of the PowerPoint presentation, the entire team should submit one comprehensive presentation that addresses the issues. There should be no duplicate answers in the final submission.

Please add your file.

You will be graded on the following:

Grading Criteria
Adherence to deliverable length, proper grammar, and APA format.	10%
Individual Portion: Prepare 1–2 pages explaining your plan to resolve the conflict and get everyone back to work. Part 1: Group Member Posting: Within the Discussion Forum area, post the following: Students are required to post to the forum their individual portion of the group project.  This individual portion will demonstrate the student involvement and will be incorporated into the student’s grade. Part 2: Project Summary Posting: Your responses should be posted after the Group Member Posting (Part 1). Write a 150 word summary explaining what research methods and resources you used to complete your individual portion of the project.	40%
Group Portion 1: Each individual should submit 4–5 slides addressing one of the bullet points in the Group Portion section of the assignment. This is in preparation for the group submission.	25%
Group Portion 2: Each of the 3 bullet points should be addressed by different team members. The final submission should be a PowerPoint presentation of 12–15 slides. The presentation should be comprehensive and contain no duplicate answers. Each of the following questions should be thoroughly addressed: Identify the factors on each side that led to the conflict. How could the manager have prevented the conflict from starting? Because the manager worked in a different office, how could he or she have monitored the situation? What steps could the four office employees have taken to alleviate their frustration before taking it out on Elizabeth? How could they have worked as a team or as individuals to prevent the conflict from occurring? How could Elizabeth have prevented this conflict from occurring? If Elizabeth had come to your team for advice when the issues first occurred, what advice would you have given her?	25%

 

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