Your company, IRTC Manufacturing Enterprises, is upgrading its legacy billing system. The system was installed originally ten years ago, and has been upgraded according to the vendor’s schedule, each one taking 9-12 weeks in duration with a team of 2 full time employees (FTE’s).
IRTC will be doing a major upgrade for the new web-based version of the system, in addition to the mainframe legacy system update. It is anticipated that this upgrade will take 16-20 weeks in duration; however, everyone has agreed that a more formal scheduling process should be completed which may change the duration estimate. The project will involve significant changes to existing business processes, changes to existing jobs, as well as the creation of several new positions. Customers will be able to view and pay their bills on-line, accessing a billing customer service agent when needed. This change, which will affect both the billing and customer service departments, is expected to reduce costs, improve customer satisfaction, and reduce the number of days for outstanding accounts receivable. The existing customer service staff has some proficiency with web applications, but the billing staff does not.
To date, the Billing Department has owned the applications, and the director of the department has been the sponsor for all upgrade projects. For this upgrade, however, the chief operations officer has indicated that the Customer Service Department also needs to play a major role. It will be up to you to determine the project sponsor and steering committee structure and participants. You will do this during the initiation phase.
Effective communication is more than something that the project manager must schedule. It is more like a means of doing business. The project manager will not only need to communicate with his or her staff; he or she will also need to communicate with his or her supervisors and with the primary stakeholders to report back progress or obstacles. It can be argued that the most important quality of a project manager is good communication skills. Without effective communication, the project manager risks the disintegration of the project rather than integration of the project.
Using what you know about your stakeholders, develop a communication management plan for the IRTC project. This should identify the project stakeholders who must be reached. For each group of stakeholders or individuals, describe the communication mechanism, the frequency of communication, the format, other parties involved, the initiator’s responsibilities, and the recipients’ responsibilities. Explain your rationale for your plan.
Assignment Guidelines:
APA format and Reference. Address the following in 1,250–13,00 words:
Use a Stakeholder Register to identify the project stakeholders that must be engaged for the IRTC project.
For each group of stakeholders or individuals,
Describe the required communication mechanism.
Explain the necessary frequency of communication.
Explain the communication format.
Explain whether or not there are secondary stakeholders involved.
Explain the responsibilities of both the initiator and recipient.
Summarize your final communication plan, and explain the rationale behind it.
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